Save these numbers — be prepared for any situation
These emergency numbers work from any phone in China (no area code needed). English-speaking operators may not be available — call MedTourNanshan concierge for assistance in English.
Free to call from any phone
Report theft, assault, or any crime
Report fires or rescue situations
Medical emergencies
Your dedicated English-speaking support line
+86 177-4202-6990
Available on WeChat, WhatsApp (via VPN), and international phone call. We can dispatch interpreters, arrange hospital visits, contact police on your behalf, and coordinate emergency services.
Email: info@medtourchina.net
24/7 emergency care in Nanshan District
Address: No. 89, Taoyuan Road, Nanshan District
Emergency: 24/7, Ground Floor, Emergency Building
Phone: 0755-2655-3111 ext. 62150 (Night Clinic)
English Service: Available at International Clinic
Address: No. 1098, Xuecheng Road, Nanshan District
Emergency: 24/7
Phone: 0755-2399-6314
Notes: Modern facility, English-speaking staff available
Most countries' consulates for South China are in Guangzhou
Note: Shenzhen does not have many foreign consulates. Most countries maintain consulates in Guangzhou (approximately 2 hours by train or car from Shenzhen). For consular emergencies (lost passport, legal issues), contact your country's consulate in Guangzhou.
Countries with consulates in Guangzhou include: United States, United Kingdom, France, Germany, Japan, South Korea, Australia, Canada, India, Russia, Thailand, Singapore, Malaysia, Indonesia, Philippines, and many others.
MedTourNanshan can assist with contacting your consulate and arranging travel to Guangzhou if needed.
Do these things upon arrival for peace of mind
☑️ Save MedTourNanshan concierge number in your phone: +86 177-4202-6990
☑️ Add WeChat contact: search phone number or scan QR code from concierge
☑️ Save your hotel's address in Chinese characters (ask front desk for a card)
☑️ Save your embassy's emergency hotline number
☑️ Keep a photo of your passport and visa on your phone
☑️ Note your hotel room number and floor
☑️ Share your itinerary with someone at home
☑️ Keep travel insurance documents accessible
☑️ Screenshot key addresses (hospital, airport) in Chinese
☑️ Carry your hotel's business card at all times
MedTourNanshan concierge provides 24/7 emergency assistance, interpreter services, hospital coordination, and consular liaison for all our clients.
Register for Concierge Service